Policies
Returns & exchanges
If something is not right, you have 30 days from delivery to return it. We would rather you keep one object you love than three you tolerate.
What can be returned
Unused items in their original condition and packaging can be returned within 30 days of delivery. Light assembly is fine; signs of use, stains, odours and missing hardware are not.
Made-to-order furniture, final-sale pieces and gift cards are not eligible unless they arrive damaged or faulty. If a made-to-order piece is defective, we will repair or replace it at our cost.
How to start a return
Email returns@morrowstudio.com with your order number and the item you would like to return. We will reply within two business days with a return authorisation and instructions.
Return shipping is paid by the customer unless the item arrived damaged or we sent the wrong thing. We can provide a prepaid label for US returns and deduct its cost from the refund.
Refunds
Once the return arrives and is inspected, we refund the original payment method within 5–7 business days. Your bank may take a few additional days to post the credit. Original shipping charges are not refunded unless the return is due to our error.
Exchanges
For a different colour or size, the quickest route is to return the original item and place a new order. If you need help choosing, email us and we will advise on dimensions, finishes and lead times.
Damaged or faulty items
Please inspect your order on arrival. If anything is damaged or faulty, send photographs and your order number to support@morrowstudio.com within 48 hours. We will arrange a replacement or a full refund, including shipping.
Contact
Morrow Studio · Brooklyn, New York
hello@morrowstudio.com