Help
Good questions.
Shipping, returns, materials, lead times. If the answer is not here, the studio is one email away.
When will my order ship?
In-stock orders placed before 1pm ET on a business day usually leave the studio the same day. Everything else ships within one to two business days. Made-to-order furniture ships in 4–6 weeks. You will receive tracking by email as soon as the parcel is scanned.
Do you ship internationally?
Yes — to Canada, the UK, the EU, Australia, New Zealand, Japan, Singapore and South Korea. Standard international shipping is $12 and takes 6–10 business days; express is $28 and takes 3–5. Standard shipping is free on orders over $150.
Import duties, VAT and handling fees are set by your country and are the responsibility of the recipient. We cannot mark an order as a gift or understate its value.
How do I track my order?
The shipping confirmation email contains a tracking link. Tracking can take up to 24 hours to update. If it has not moved after three business days, email support@morrowstudio.com with your order number.
What is your return policy?
Unused items in their original condition and packaging can be returned within 30 days of delivery. Made-to-order furniture, final-sale pieces and gift cards are excluded unless they arrive damaged or faulty.
Start a return by emailing returns@morrowstudio.com. Refunds are processed within 5–7 business days of inspection.
Why is the Atelier Lounge Chair made to order?
The chair is built in a small workshop in North Carolina, one at a time, so we do not hold stock. The lead time is 4–6 weeks. Because it is made for you, it cannot be cancelled after 48 hours — but it is covered by our two-year warranty.
Are your materials sustainable?
We choose materials that can be repaired and that age well: FSC-certified oak, powder-coated steel, high-fired stoneware and wool blends. Packaging is recycled paper and board with no plastic tape or foam. We are not a certified B Corp and we avoid vague claims; if you want the specifics for a particular piece, ask us.
Can I change or cancel my order?
Email us as soon as possible. We can usually change an address or cancel an in-stock order before it is packed. Once a parcel is with the carrier, the return process applies instead.
How do I care for solid oak and stoneware?
Dust oak with a soft cloth and re-oil once a year with a hardwax oil. Keep it out of direct sun if you want the colour to stay even. Stoneware is dishwasher and microwave safe; avoid thermal shock, such as moving a hot mug straight into cold water. Our material notes go into more detail.
Do you offer trade or wholesale pricing?
We work with a small number of hotels, interior studios and shops. Email trade@morrowstudio.com with your project, quantities and timeline, and we will send a line sheet.
Is my payment information secure?
Payments are processed by Stripe. Card details are entered on Stripe’s secure checkout and never touch our servers. We do not store payment information.
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